Dear Cirque du Soleil,
As a member on the Cirque mailing list, I always look forward to shows coming to Chicago. I enjoy the shows so much that I recommend them to my friends. In fact, this time I’m bringing a large group — myself and eight others.
Whenever I go to purchase tickets for a show of any sort and see that Ticketmaster is being cut out, I’m always pleased. Purchasing tickets with their exorbitant fees takes away some of the excitement of planning to see a show.
This being said, you can imagine my displeasure in the fees charged through the Cirque website. A $7.50 convenience fee? With no other option on how to purchase tickets, this is hardly “convenient”. And the $5 E-Ticket delivery? This is an auto-send program that involves no manual labor after the one-time technical setup.
I expect this tomfoolery from the jerkbags at Ticketmaster. It’s how they make their money. But when your company charges nearly $70 a head, adding another $12.50 per ticket is just fleecing your customers. This is not only ridiculous, but it’s also disappointing.
Your company should be embarrassed by its taking advantage of customers with these ticketing antics. Since my friend has already made the group’s purchase, I can’t do anything about this for the upcoming Kooza show. However, do not expect to get another $82.50 from me.